Privacy Policy - Brandum

1. Introduction

Brandum ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites or use our services.

Data Controller:
Brandum
Bachstraat 29, 1921EW Akersloot, Netherlands
KVK: 62711970
Email: privacy@brandum.nl

2. Information We Collect

2.1 Information You Provide

When you submit an inquiry through our websites, we collect:

Contact Information: Name, email address, phone number, postal address
Project Details: Type of service requested, property information, project requirements
Preferences: Preferred contact times, communication preferences
Consent Records: Records of your consent to data processing and marketing communications

2.2 Information Collected Automatically

When you visit our websites, we may automatically collect:

Technical Data: IP address, browser type, device information, operating system
Usage Data: Pages visited, time spent on pages, click patterns, referral sources
Cookies: See our Cookie Policy for details

3. How We Use Your Information

We use the information we collect for the following purposes:

Lead Processing: To qualify your inquiry and connect you with appropriate service providers
Communication: To respond to your inquiries and provide customer support
Service Improvement: To analyze and improve our websites and services
Compliance: To comply with legal obligations and prevent fraud
Marketing: To send you relevant communications (only with your consent)

4. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

Consent: When you provide explicit consent for data processing
Contractual Necessity: To fulfill our service obligations
Legitimate Interest: For business operations, fraud prevention, and service improvement
Legal Obligation: To comply with applicable laws and regulations

5. How We Share Your Information

5.1 Service Providers

When you submit an inquiry, we share your information with contracted service providers who can fulfill your request. These providers are carefully vetted and bound by contractual obligations to protect your data.

5.2 Service Partners

We may share data with trusted service partners who help us operate our business, such as:

Website hosting and infrastructure providers
Analytics and measurement services
Email and communication platforms

5.3 Legal Requirements

We may disclose your information if required by law or to protect our rights, safety, or property.

5.4 What We Don't Do

We do NOT:

Sell your personal data to third parties
Share leads with multiple providers without consent
Resell or redistribute your information

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

Lead Data: Retained for up to 12 months after transfer to service provider
Communication Records: Retained for up to 24 months for customer service purposes
Legal Requirements: Some data may be retained longer to comply with legal obligations

7. Your Rights (GDPR)

Under the GDPR, you have the following rights:

Right to Access: Request a copy of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your data ("right to be forgotten")
Right to Restriction: Request limitation of data processing
Right to Data Portability: Receive your data in a structured format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at: privacy@brandum.nl

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

Encryption of data in transit and at rest
Secure data transfer protocols
Access controls and authentication
Regular security assessments

9. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: privacy@brandum.nl
Mail: Brandum, Bachstraat 29, 1921EW Akersloot, Netherlands
General inquiries: info@brandum.nl

You also have the right to lodge a complaint with your local data protection authority.