Privacy policy.
Last updated: June 29, 2026
Introduction
Brandum ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites or use our services.
Information we collect
2.1 Information you provide
When you submit an inquiry through our websites, we collect:
- Contact information: name, email address, phone number, postal address
- Project details: type of service requested, property information, project requirements
- Preferences: preferred contact times, communication preferences
- Consent records: records of your consent to data processing and marketing communications
2.2 Information collected automatically
When you visit our websites, we may automatically collect:
- Technical data: IP address, browser type, device information, operating system
- Usage data: pages visited, time spent on pages, click patterns, referral sources
- Cookies: see our Cookie Policy for details
How we use your information
- Lead processing: to qualify your inquiry and connect you with appropriate service providers
- Communication: to respond to your inquiries and provide customer support
- Service improvement: to analyse and improve our websites and services
- Compliance: to comply with legal obligations and prevent fraud
- Marketing: to send you relevant communications (only with your consent)
Legal basis for processing (GDPR)
- Consent: when you provide explicit consent for data processing
- Contractual necessity: to fulfill our service obligations
- Legitimate interest: for business operations, fraud prevention, and service improvement
- Legal obligation: to comply with applicable laws and regulations
How we share your information
5.1 Service providers
When you submit an inquiry, we share your information with contracted service providers who can fulfill your request. These providers are carefully vetted and bound by contractual obligations to protect your data.
5.2 Service partners
We may share data with trusted service partners who help us operate our business:
- Website hosting and infrastructure providers
- Analytics and measurement services
- Email and communication platforms
5.3 Legal requirements
We may disclose your information if required by law or to protect our rights, safety, or property.
- Sell your personal data to third parties
- Share leads with multiple providers without consent
- Resell or redistribute your information
Data retention
We retain your personal data only as long as necessary for the purposes outlined in this policy:
- Lead data: retained for up to 12 months after transfer to service provider
- Communication records: retained for up to 24 months for customer service purposes
- Legal requirements: some data may be retained longer to comply with legal obligations
Your rights (GDPR)
Under the GDPR, you have the following rights:
- Right to access: request a copy of your personal data
- Right to rectification: request correction of inaccurate data
- Right to erasure: request deletion of your data ("right to be forgotten")
- Right to restriction: request limitation of data processing
- Right to data portability: receive your data in a structured format
- Right to object: object to processing based on legitimate interests
- Right to withdraw consent: withdraw consent at any time
To exercise these rights, contact us at privacy@brandum.nl
Data security
We implement appropriate technical and organisational measures to protect your personal data:
- Encryption of data in transit and at rest
- Secure data transfer protocols
- Access controls and authentication
- Regular security assessments
International data transfers
Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
Children's privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.
Contact us
If you have questions about this Privacy Policy or wish to exercise your rights:
You also have the right to lodge a complaint with your local data protection authority.